Using visual analytics to drive lean behavior in program management office

Abstract

Raytheon recently won a large order for one of its programs (Program X) leading to a doubling of monthly production. With a relatively larger order, Raytheon reduced the acquisition unit price to the customer. Thus, there is a burning platform to evaluate the current program assessment tools and ensure that the future assessment tools are adequate for a smooth production schedule. In addition, there is a need to create a more robust and automated manner of identifying risks and opportunities in the production process. The main approach is to use the Raytheon Six Sigma process (visualize, commit, prioritize, characterize, improve, and achieve) to solving major projects, which is similar to the original Six Sigma DMAIC process (define, measure, analyze, improve, control). Using the aforementioned process, this thesis explores whether introducing visual analytics and controls to the Program Management Office (PMO) can improve the overall communication between the PMO and the manufacturing work centers, and ultimately eliminate the various wastes and improve Program X's production process. In addition, this thesis examines if driving Lean behavior to the PMO, can indirectly drive Lean behavior across the manufacturing value chain leading to cost savings and increased productivity.