Knowledge management in a steel company : a case study of the Gerdau Group
Name
463004504-MIT.pdf
Description
Full printable version
Size
31.11 MB
Format
Adobe PDF
Checksum (MD5)
9e0a1f48fae6e81e6d975637a07c1ab5
Author(s)
Kuhn, Marcelo
Advisor(s)
John Van Maanen.
Date Issued
2009
Publisher
Massachusetts Institute of Technology
Abstract
Knowledge Management has become part of the business strategy of many corporations all over the world. Their ability to manage and take advantage of their intellectual assets is providing them with and sustaining their competitive advantage. This thesis assesses the Knowledge Management System implemented in a steel company: The Gerdau Group. A literature review, combined with a survey administered to users of the system in the company, provide insights to evaluate to what degree the company is succeeding in achieving its goal: capturing and disseminating technical knowledge among employees from different sites. My evaluation does not examine the software used to manage the system, but rather focuses on the strategic and practical aspects of the knowledge management process. From these materials, I develop a set of recommendations to assist Gerdau in enhancing the quality of its knowledge sharing process.
Description
Thesis (S.M.)--Massachusetts Institute of Technology, Sloan School of Management, 2009.
Includes bibliographical references (leaves 96-97).
Subjects
Sloan School of Management.
MIT Department
Sloan School of Management
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