Innovations in professional services firms engaged in outsourcing of IT services

Author(s)
Kulkarni, Shridhar Waman
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Alternative title
Innovations in professional service firms in IT outsourcing
Other Contributors
System Design and Management Program.
Advisor
Dean P. Briggs.
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Abstract
The objective of this thesis is to understand the unique features of Professional Services Firms and the challenges associated with effective knowledge management in these firms. A framework is developed to analyze innovations in this industry, based on: type and process of innovation, readiness of the firm for the innovation, alignment criteria, and the effect of the marketplace. Many firms are attempting to implement a Web 2.0-based knowledge management tool to institutionalize the knowledge of their employees. Cognizant is one of the very few who, at this writing, have rolled out a firm-wide Web 2.0-based tool. This innovation is analyzed through the framework, and recommendations are made for Cognizant and other firms in the industry seeking to harness the elusive-yet critical-tacit knowledge carried by employees, for competitive advantage.
Description
Thesis (S.M.)--Massachusetts Institute of Technology, System Design and Management Program, 2009.
 
Cataloged from PDF version of thesis.
 
Includes bibliographical references (p. 119-128).
 
Date issued
2009
URI
http://hdl.handle.net/1721.1/55223
Department
System Design and Management Program.
Publisher
Massachusetts Institute of Technology
Keywords
System Design and Management Program.
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