User feedback on prototypes and its impact on the success of future products

Abstract

A survey was conducted to review the literature that currently exists on the topic of user feedback received from prototypes. Special attention was paid to whether and how this customer interaction impacts the success of final products. The findings of all reviewed literature were categorized as definitions, human and prototype factors that influence user response, or considerations in implementing user feedback. Although no consensus was reached across sources, compilation and analysis of these works was intended to contribute to the development of prototype-to-product processes.