The consequences of quality : the effects of customer satisfaction on tenant retention

Author(s)
Easton, Robert W
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Advisor
Marc A. Louargand.
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Description
Thesis (M.S.)--Massachusetts Institute of Technology, Dept. of Urban Studies and Planning, 1993.
 
Includes bibliographical references (leaves 80-81).
 
Date issued
1993
URI
http://hdl.handle.net/1721.1/65690
Department
Massachusetts Institute of Technology. Department of Urban Studies and Planning
Publisher
Massachusetts Institute of Technology
Keywords
Urban Studies and Planning
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