The consequences of quality : the effects of customer satisfaction on tenant retention
Author(s)Easton, Robert W
Marc A. Louargand.
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Thesis (M.S.)--Massachusetts Institute of Technology, Dept. of Urban Studies and Planning, 1993.Includes bibliographical references (leaves 80-81).
DepartmentMassachusetts Institute of Technology. Dept. of Urban Studies and Planning
Massachusetts Institute of Technology
Urban Studies and Planning