Informal resolution and formal adjudication of consumer complaints by a licensing authority : a case study
Author(s)Daynard, Richard Alan
Massachusetts Institute of Technology. Dept. of Urban Studies and Planning.
Suzann R. Thomas and Leonard G. Buckle.
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Thesis (Ph.D.)--Massachusetts Institute of Technology, Dept. of Urban Studies and Planning, 1980.MICROFICHE COPY AVAILABLE IN ARCHIVES AND ROTCH.Includes bibliographical references.
DepartmentMassachusetts Institute of Technology. Dept. of Urban Studies and Planning.
Massachusetts Institute of Technology
Urban Studies and Planning.