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System redesign within complex, technically integrated products
(Massachusetts Institute of Technology, 2000)
The process by which complex, technically integrated products are designed and introduced can be a source of competitive advantage, especially when marketplaces are sensitive to product quality levels. An extension of this ...
Systems level approach to process improvement initiatives in a semiconductor manufacturing environment
(Massachusetts Institute of Technology, 2006)
Many successful companies have difficulty implementing large-scale change initiatives such as Lean, Six Sigma, outsourcing or Advanced Process Control. This can often be due to the fact that they treat large-scale improvement ...
Lean Transformations in Supply Chain, the autocatalytic nature of lean principles, and tactics for implementing lean tools
(Massachusetts Institute of Technology, 2008)
Expanding Lean principles beyond the manufacturing floor, ultimately to entail a comprehensive Lean Enterprise, has gained increasing attention among corporations. This thesis entails a detailed case study of initiating a ...
Analysis of email and phone queuing systems in a world-wide contact center network
(Massachusetts Institute of Technology, 2008)
Contact centers are operated by companies to answer customer inquiries via phone calls or email. Customers often equate the service they are provided while interacting with a contact center to the quality of a company's ...
Development of a robust work transfer iomplementation process
(Massachusetts Institute of Technology, 2004)
The industry-wide need for a robust method of transferring the manufacturing of a component from one location to another is addressed in this thesis. Work transfer activities can be initiated due to a number of business ...
Building flexibility in the volatile aftermarket parts : supply chains of the defense aerospace industry
(Massachusetts Institute of Technology, 2007)
Within the Integrated Defense Systems of The Boeing Company, aftermarket support of military aircraft serves as an increasingly large source of revenue. One of the newest contracts between Boeing and the U.S. Government ...