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This thesis aims at examining CRM implementations and at obtaining theoretical and practical evidence to three questions: ** What patterns emerge in successful CRM implementations, and general factors that prevent organizations ...

Mobile wireless telephone systems require enormous investments in land-based radio, transmission, and switching systems in order to provide the coverage and capacity to efficiently operate a regional or nationwide cellular ...

Our thesis is part of a larger structured thesis conducted under the supervision of Professor Gabriel Bitran. The overall thesis looks at intermediaries in the IT service market, and specifically how Imaging and Computing ...