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Principal-agent alignment and relational incentive contracts in high-performance service operations
(Massachusetts Institute of Technology, 2014)
This thesis focuses on the creation of a high-performance service operations organization. As organizations increasingly compete on service quality, increased attention has been given to measuring, tracking, and improving ...
Analysis and reduction of excess inventory at a heavy equipment manufacturing facility
(Massachusetts Institute of Technology, 2013)
The research presented in this thesis explores two hypotheses focused on excess inventory at a heavy equipment manufacturing facility. The scope of the thesis includes inventory in the form of raw materials, purchased ...
A multi-axis approach to complexity management
(Massachusetts Institute of Technology, 2018)
A high degree of complexity exists in the product, processes, organization and supply chain at HIGHVOLT Prüftechnik GmbH, subsidiary of Maschinenfabrik Reinhausen. The current state complexity results from unique market ...
Production leveling and cycle time reduction in satellite manufacturing
(Massachusetts Institute of Technology, 2016)
Reducing cycle time for geostationary communication satellites represents a major competitive advantage for manufacturers. Reducing cycle time can be done through application of lean manufacturing techniques such as ...
Parametric Study of Environmental Testing in Satellite Manufacturing
(Massachusetts Institute of Technology, 2023-06)
Low Earth Orbit Satellite constellations have begun to provide consumers with internet access in remote and under-served areas. Firms have begun to manufacture satellites at a higher rate than ever seen before in the ...
Investigation of Model-Based Systems Engineering Integration Challenges and Improvements
(Massachusetts Institute of Technology, 2023-06)
Company X produces some of the world’s most sophisticated engineered products. Increased technological complexity has made design, testing, and implementation more difficult. Model Based Systems Engineering (MBSE) promises ...
Developing a component reuse strategy for space launch vehicles
(Massachusetts Institute of Technology, 2017)
Launch vehicle hardware is traditionally very expensive to design, develop, produce and certify, because it must operate in extreme environments with high reliability. The result is that most hardware for NASA-funded launch ...
Accelerating Adoption of Large-Format Additive Manufacturing in Aerospace Tooling
(Massachusetts Institute of Technology, 2022-05)
Ascent Aerospace is a mid-sized industrial business that specializes in the manufacturing of aerospace tooling and capital equipment. Due to the nature of the industry, this results in a high mix, low volume production ...
Analysis of email and phone queuing systems in a world-wide contact center network
(Massachusetts Institute of Technology, 2008)
Contact centers are operated by companies to answer customer inquiries via phone calls or email. Customers often equate the service they are provided while interacting with a contact center to the quality of a company's ...
Prediction and optimization techniques to streamline surgical scheduling
(Massachusetts Institute of Technology, 2013)
Abstract We have created a set of decision support tools to streamline the surgical case scheduling process by allowing surgical wait list cases (elective cases that cannot be assigned a slot on the operating room schedule ...