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Towards a theory of service innovation : an inductive case study approach to evaluating the uniqueness of services 

Mansharamani, Vikram, 1974- (Massachusetts Institute of Technology, 2005)
Much of the innovation literature focuses exclusively on product-oriented companies. While scholars have begun researching innovation in service companies, the field of service innovation remains undeveloped and relatively ...
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Scale and differentiation in services : using information technologies to manage customer experiences at Harrah's Entertainment and other companies 

Mansharamani, Vikram, 1974- (Massachusetts Institute of Technology, 2007)
This dissertation is focused on the topic of service innovation and explores economies of scale and strategic differentiation in services via an inductive field-based case study of the world's largest casino gaming company, ...
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The Deepwater Program : a case study in organizational transformation inspired by the parallel interaction of internal and external core groups 

Mansharamani, Vikram, 1974- (Massachusetts Institute of Technology, 2004)
This paper attempts to explain why the United States Coast Guard decided to undertake its most recent major capital asset replacement effort-the Deepwater Program-through the use of a systems approach. Several explanations ...

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Mansharamani, Vikram, 1974- (3)
DepartmentSloan School of Management (2)Department of Political Science (1)DegreeS.M. (2)Ph.D. (1)SubjectSloan School of Management. (2)Political Science. (1)... View MoreDate Issued2004 (1)2005 (1)2007 (1)Has File(s)Yes (3)

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