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dc.contributor.advisorJarrod Goentzel.en_US
dc.contributor.authorMarcil, Thomas Henryen_US
dc.contributor.otherMassachusetts Institute of Technology. Engineering Systems Division.en_US
dc.date.accessioned2013-09-24T19:44:26Z
dc.date.available2013-09-24T19:44:26Z
dc.date.copyright2013en_US
dc.date.issued2013en_US
dc.identifier.urihttp://hdl.handle.net/1721.1/81124
dc.descriptionThesis (S.M. in Technology and Policy)--Massachusetts Institute of Technology, Engineering Systems Division, 2013.en_US
dc.descriptionCataloged from PDF version of thesis.en_US
dc.descriptionIncludes bibliographical references (p. 191-198).en_US
dc.description.abstractThis thesis considers ways in which humanitarian organizations can evaluate their performance internally, signal their performance to others, and what this might mean for the humanitarian relief community as a whole. Part I demonstrates an approach by which humanitarian organizations can develop key performance indicators (KPIs) to measure the performance of their logistics and supply chain activities, using a nonprofit specializing in the provision of medical relief as a case study. This thesis argues that a system of KPIs developed and analyzed by the organization can help improve operational performance, establish goals, and guide strategy. Part II then examines high-level organizational trends in the United States international relief sector, and questions whether contemporary literature on such trends find support in data from the Internal Revenue Service (IRS). This thesis argues that the humanitarian "market" today exists in a newly competitive state defined by this paper as "response-leadership." The humanitarian sector thus mirrors concentrated for-profit markets that embody the price-leadership model. This thesis finally suggests governmental and institutional policies concerning performance measurement that, given the competitive nature of the humanitarian marketplace defined in Part II, may improve market mechanisms in this sector.en_US
dc.description.statementofresponsibilityby Thomas Henry Marcil.en_US
dc.format.extent198 p.en_US
dc.language.isoengen_US
dc.publisherMassachusetts Institute of Technologyen_US
dc.rightsM.I.T. theses are protected by copyright. They may be viewed from this source for any purpose, but reproduction or distribution in any format is prohibited without written permission. See provided URL for inquiries about permission.en_US
dc.rights.urihttp://dspace.mit.edu/handle/1721.1/7582en_US
dc.subjectEngineering Systems Division.en_US
dc.titlePerformance measurement and signaling in the humanitarian marketplaceen_US
dc.typeThesisen_US
dc.description.degreeS.M.in Technology and Policyen_US
dc.contributor.departmentMassachusetts Institute of Technology. Engineering Systems Division.en_US
dc.identifier.oclc858280286en_US


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