Navigating the Metrics Landscape: An Introductory Literature Guide to Metric Selection, Implementation, & Decision Making
Name
cp_090420_blackburnvalerdi_cser09_landscape.pdf
Size
417.72 KB
Format
Adobe PDF
Checksum (MD5)
135aec1303814e952a3a13d034304cee
Author(s)
Blackburn, Craig
Valerdi, Ricardo
Date Issued
April 20, 2009
Abstract
The focus of this paper is to depict the vast landscape of literature related to enterprise performance measurement in a concise and comprehensible manner for researchers and practitioners. We focus particularly on the enterprise as the unit of analysis and consider measurement systems from stakeholders at all levels. A broad range of considerations will be explored, ranging from micro-level considerations such as employee performance measurement to macro-level considerations such as enterprise measurement systems. Moreover, we discuss measurement-related problems identified in practice and solutions proposed in academic literature. To illustrate this evolution of measurement knowledge over time, we discuss the effects of metrics from three distinct viewpoints: (1) selecting the right metrics, (2) creating and implementing measurement frameworks; and (3) metrics for decision making.
Subjects
metrics
measurement
performance measurement
decision making
Terms of Use
Attribution-NonCommercial-ShareAlike 3.0 United States
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