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dc.contributor.advisorJames B. Rice, Jr.en_US
dc.contributor.authorFleck, Jonathan M. (Jonathan Michael), 1974-en_US
dc.contributor.otherMassachusetts Institute of Technology. Engineering Systems Division.en_US
dc.date.accessioned2005-08-23T14:49:07Z
dc.date.available2005-08-23T14:49:07Z
dc.date.copyright2000en_US
dc.date.issued2000en_US
dc.identifier.urihttp://hdl.handle.net/1721.1/8730
dc.descriptionThesis (M.Eng.)--Massachusetts Institute of Technology, Engineering Systems Division, 2000.en_US
dc.descriptionIncludes bibliographical references (leaves 58-64).en_US
dc.description.abstractDespite a growing body of information about the importance of good logistics and supply chain management, there remains a dearth of research regarding consumer-to-business reverse logistics (the collection of processes required to move individual goods from individual end-consumers to the appropriate retailer, manufacturer, or third party). Indeed, there is not a comprehensive framework to assist enterprises in understanding, evaluating, creating, implementing, or changing a consumer-to-business reverse logistics policy of program. Given the growth of e-commerce and the Internet channel, where goods are often delivered to end-consumers in quantities of one and may likely be returned in quantities of one, this absence of a framework is peculiar. This thesis seeks to fill that gap by utilizing analysis of existing literature, as well as extrapolation of recent trends and developments in reverse logistics service offerings, technology, and last mile solutions. The results are that there is enough available information on the processes and issues surrounding consumer-to-business reverse logistics that a flexible and pragmatic framework can be proposed for use in the United States. This is accomplished by synthesizing results with original analysis, thought, and context. Though the framework cannot be considered comprehensive, it does provide an initial tool for critique and improvement.en_US
dc.description.statementofresponsibilityby Jonathan M. Fleck.en_US
dc.format.extent64 leavesen_US
dc.format.extent3975198 bytes
dc.format.extent3974957 bytes
dc.format.mimetypeapplication/pdf
dc.format.mimetypeapplication/pdf
dc.language.isoengen_US
dc.publisherMassachusetts Institute of Technologyen_US
dc.rightsM.I.T. theses are protected by copyright. They may be viewed from this source for any purpose, but reproduction or distribution in any format is prohibited without written permission. See provided URL for inquiries about permission.en_US
dc.rights.urihttp://dspace.mit.edu/handle/1721.1/7582
dc.subjectEngineering Systems Division.en_US
dc.title21st century reverse logistics : consumer to business space exploreden_US
dc.title.alternativeTwenty-first century reverse logisticsen_US
dc.typeThesisen_US
dc.description.degreeM.Eng.en_US
dc.contributor.departmentMassachusetts Institute of Technology. Engineering Systems Division.en_US
dc.identifier.oclc48035905en_US


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