Show simple item record

dc.contributor.advisorJonathan L.S. Byrnes.en_US
dc.contributor.authorZaientz, Lucas A. (Lucas Aaron), 1971-en_US
dc.contributor.otherMassachusetts Institute of Technology. Engineering Systems Division.en_US
dc.date.accessioned2005-08-23T14:52:00Z
dc.date.available2005-08-23T14:52:00Z
dc.date.copyright2000en_US
dc.date.issued2000en_US
dc.identifier.urihttp://hdl.handle.net/1721.1/8735
dc.descriptionThesis (M.Eng.)--Massachusetts Institute of Technology, Engineering Systems Division, 2000.en_US
dc.descriptionIncludes bibliographical references (leaves 69-70).en_US
dc.description.abstractManagement of reverse logistics is becoming an important research area. Within this body of research, very little work has been done on proactively reducing returns. The current writing on returns management is almost exclusively efficiency focused. In essence, authors attempt to answer the question, how do we react well to errors and unaligned motivation in a system? A more proactive way of thinking of the problem is to ask how can we reduce errors and align motivation in a system so there is nothing to react to. This paper takes a first look at the opportunities of proactively working to reduce returns in a manufacturer distributor relationship. Findings suggest that returns come from both direct and indirect drivers. Direct returns come from linked causal relationships such as damages (DOA), incorrect shipments, and off schedule deliveries. Indirect returns are products returned at the discretion of distributors to minimize several different risks. Several methods of reducing returns are discussed and metrics are proposed.en_US
dc.description.statementofresponsibilityby Lucas A. Zaientz.en_US
dc.format.extent86 leavesen_US
dc.format.extent7355260 bytes
dc.format.extent7355020 bytes
dc.format.mimetypeapplication/pdf
dc.format.mimetypeapplication/pdf
dc.language.isoengen_US
dc.publisherMassachusetts Institute of Technologyen_US
dc.rightsM.I.T. theses are protected by copyright. They may be viewed from this source for any purpose, but reproduction or distribution in any format is prohibited without written permission. See provided URL for inquiries about permission.en_US
dc.rights.urihttp://dspace.mit.edu/handle/1721.1/7582
dc.subjectEngineering Systems Division.en_US
dc.titleProactive reduction of returns : management and metricsen_US
dc.typeThesisen_US
dc.description.degreeM.Eng.en_US
dc.contributor.departmentMassachusetts Institute of Technology. Engineering Systems Division.en_US
dc.identifier.oclc48039605en_US


Files in this item

Thumbnail

This item appears in the following Collection(s)

Show simple item record