Localized change management in two cases : supply base cost escalation and obsolescence management
Author(s)Harris Robert J., Jr. (Robert Jerrell)
Localized change management in 2 cases : supply base cost escalation and obsolescence management
Supply base cost escalation and obsolescence management
Leaders for Global Operations Program.
Deborah Nightingale and Leigh Hafrey.
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There are several models for change available to modern organizations based on decades of research. This research tends to focus on broad changes, such as enterprise transformations. This thesis presents a model developed for changes of smaller scope. These smaller changes are typically localized to a specific process or department. The Tactical Change Model is derived from existing change management literature to address these localized change efforts. The phases of the model include: Name a Goal, Investigate the Current State, Develop and "Sell" a Future State, Plan to Get From Here to There, Enact the Plan, and Spread the Knowledge. A final phase, Reflection, is used throughout the change effort. This thesis presents two cases of change at the Aerospace Systems division of United Technologies Corporation. The first case is a change in how escalation in supply costs, or headwind, is forecasted. The goal in this case is a quick, top-down method for forecasting headwind to replace a time-intensive, bottom-up method. The second case is a change in the evaluation method of obsolescence risk mitigation options. This effort is intended to improve the evaluation of these options to develop a more holistic perspective. The Tactical Change Model is used in both of these cases and evaluated using a Three Lens Analysis. The analysis generates improvements to the Tactical Change Model, including explicitly accounting for the Three Lenses throughout the model; removing the Name a Goal phase; emphasizing frequency and structure in the Reflection phase; and allowing for feedback loops.
Thesis: M.B.A., Massachusetts Institute of Technology, Sloan School of Management, 2014. In conjunction with the Leaders for Global Operations Program at MIT.Thesis: S.M., Massachusetts Institute of Technology, Department of Aeronautics and Astronautics, 2014. In conjunction with the Leaders for Global Operations Program at MIT.32Cataloged from PDF version of thesis.Includes bibliographical references (pages 101-103).
DepartmentSloan School of Management.; Massachusetts Institute of Technology. Department of Aeronautics and Astronautics.; Leaders for Global Operations Program.
Massachusetts Institute of Technology
Sloan School of Management., Aeronautics and Astronautics., Leaders for Global Operations Program.