Best practices of high-technology globally dispersed teams

Abstract

Globalization is changing the way business is conducted. It is a given that people will work in teams separated by time and distance yet stitched together through various forms of technology. Although globally dispersed teams work differently, the literature indicates basic team principles remain relevant. This thesis explores those characteristics that lead to effective initiation of globally dispersed teams. A brief literature review is provided to summarize several frameworks of effective teams. The review then focuses specifically on the cultural and alignment literature that is often overlooked but is extremely important to global team success. Interviews were conducted in a high-technology manufacturing company that is in the process of initiating a globally dispersed worldwide quality team. The fieldwork is analyzed using a three-dimensional model, then best practices are identified and recommendations presented.