2026-09-21T21:47:41Zhttps://dspace.mit.edu/server/oai/requestoai:dspace.mit.edu:1721.1/107102021-07-05T14:03:20Zcom_1721.1_7582com_1721.1_7581col_1721.1_131023
Gabriel Bitran.
Roorda, Mauricio
Sloan School of Management
2005-08-18T17:59:17Z
2005-08-18T17:59:17Z
1996
1996
http://hdl.handle.net/1721.1/10710
36814684
Thesis (M.S.)--Massachusetts Institute of Technology, Sloan School of Management, 1996.
Includes bibliographical references (leaves 147-151).
by Mauricio Roorda.
M.S.
151 leaves
10355960 bytes
10355713 bytes
application/pdf
application/pdf
eng
Massachusetts Institute of Technology
M.I.T. theses are protected by copyright. They may be viewed from this source for any purpose, but reproduction or distribution in any format is prohibited without written permission. See provided URL for inquiries about permission.
http://dspace.mit.edu/handle/1721.1/7582
Sloan School of Management
The role of guarantees in superior quality services
Thesis
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Publication
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