2026-09-19T05:53:37Zhttps://dspace.mit.edu/server/oai/request

oai:dspace.mit.edu:1721.1/1195932026-06-06T00:49:00Zcom_1721.1_7582com_1721.1_7581col_1721.1_131023

David R. Karger. Mahar, Kaitlin E. (Kaitlin Elizabeth) Massachusetts Institute of Technology. Department of Electrical Engineering and Computer Science. Massachusetts Institute of Technology. Department of Electrical Engineering and Computer Science 2018-12-11T21:07:43Z 2018-12-11T21:07:43Z 2017 2017 http://hdl.handle.net/1721.1/119593 1066741663 Thesis: M. Eng., Massachusetts Institute of Technology, Department of Electrical Engineering and Computer Science, 2017. Cataloged from PDF version of thesis. Includes bibliographical references (page 103). Online harassment is both a social and technical problem, and has yet to be successfully solved. In order to better understand the issue and the challenges surrounding it, we conducted interviews with eighteen recipients of online harassment to understand their current strategies for coping, finding that they often resorted to asking friends for help. Inspired by these findings, we built Squadbox. Squadbox is a tool to help people experiencing email harassment by allowing them organize a “squad” of friend moderators to protect them from harassing messages. The moderators intercept emails and can reject, organize, and redirect emails, as well as collaborate on filters. Squadbox is designed to let its users implement highly customized workflows, as we found in interviews that harassment and preferences for mitigating it vary widely. We evaluated Squadbox on five pairs of friends in a field study, finding that participants could comfortably navigate around privacy and personalization concerns. This thesis details the interview findings and their design implications, the implementation of the Squadbox prototype, and the findings from the field study. by Kaitlin E. Mahar. M.Eng. 106 pages eng Massachusetts Institute of Technology MIT theses are protected by copyright. They may be viewed, downloaded, or printed from this source but further reproduction or distribution in any format is prohibited without written permission. http://dspace.mit.edu/handle/1721.1/7582 Electrical Engineering and Computer Science. Squadbox : a tool to combat email harassment using friendsourced moderation Thesis application/pdf false Publication OPEN_ACCESS_POLICY unknown unknown <Publication xmlns="https://www.openaire.eu/cerif-profile/1.1/" id="241f106d-81b4-446a-90e1-a113f16837a5"> <Type xmlns="https://www.openaire.eu/cerif-profile/vocab/COAR_Publication_Types">http://purl.org/coar/resource_type/c_1843</Type> <Language>eng</Language> <Title>Squadbox : a tool to combat email harassment using friendsourced moderation</Title> <PublishedIn> <Publication> </Publication> </PublishedIn> <PublicationDate>2017</PublicationDate> <Authors> <Author> <DisplayName>Mahar, Kaitlin E. (Kaitlin Elizabeth)</DisplayName> <Affiliation> <OrgUnit> </OrgUnit> </Affiliation> </Author> </Authors> <Editors> </Editors> <Publishers> <Publisher> <DisplayName>Massachusetts Institute of Technology</DisplayName> <OrgUnit /> </Publisher> </Publishers> <License>http://dspace.mit.edu/handle/1721.1/7582</License> <Keyword>Electrical Engineering and Computer Science.</Keyword> <Abstract>Online harassment is both a social and technical problem, and has yet to be successfully solved. In order to better understand the issue and the challenges surrounding it, we conducted interviews with eighteen recipients of online harassment to understand their current strategies for coping, finding that they often resorted to asking friends for help. Inspired by these findings, we built Squadbox. Squadbox is a tool to help people experiencing email harassment by allowing them organize a “squad” of friend moderators to protect them from harassing messages. The moderators intercept emails and can reject, organize, and redirect emails, as well as collaborate on filters. Squadbox is designed to let its users implement highly customized workflows, as we found in interviews that harassment and preferences for mitigating it vary widely. We evaluated Squadbox on five pairs of friends in a field study, finding that participants could comfortably navigate around privacy and personalization concerns. This thesis details the interview findings and their design implications, the implementation of the Squadbox prototype, and the findings from the field study.</Abstract> <Access xmlns="http://purl.org/coar/access_right" > </Access> </Publication>