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Tony Hu. Doherty, Oladipupo J. (Oladipupo Josiah) Massachusetts Institute of Technology. Integrated Design and Management Program. Massachusetts Institute of Technology. Engineering and Management Program. System Design and Management Program. Massachusetts Institute of Technology. Integrated Design and Management Program Massachusetts Institute of Technology. Engineering and Management Program 2021-10-08T16:48:27Z 2021-10-08T16:48:27Z 2020 https://hdl.handle.net/1721.1/132816 1262990609 Thesis: S.M. in Engineering and Management, Massachusetts Institute of Technology, System Design and Management Program, September, 2020 Cataloged from the official version of thesis. "September 2020." Includes bibliographical references (pages 62-63). It is estimated that 2.5 Quintillion bytes of data is produced everyday¹. Majority of this data originates from many business processes rapidly migrating to cloud solutions. Although this is an economic benefit to the organizations that are making this transition, many of the internal teams at the forefront of this change are ill-equipped to understand, analyze, and take advantage of these business insights; in other words there exists a deficiency in data-literacy. Our motivation was to explore the impact of this digital phenomenon on human productivity across 3 major fronts: traditional customer service channels, brand/crowd-generated instructional content, and peer networks. A user research survey was conducted to better understand the problem space, and an inference was made to address the issues surrounding data-literacy in the workplace. This concluded with a service framework, which was conceptualized to provide a starting point for organizations to begin this cultural shift, and empower their employees with the skills necessary to take full advantage of its vast data resource. by Oladipupo J. Doherty. S.M. in Engineering and Management S.M.inEngineeringandManagement Massachusetts Institute of Technology, System Design and Management Program 63 pages eng Massachusetts Institute of Technology MIT theses may be protected by copyright. Please reuse MIT thesis content according to the MIT Libraries Permissions Policy, which is available through the URL provided. http://dspace.mit.edu/handle/1721.1/7582 Integrated Design and Management Program. Engineering and Management Program. System Design and Management Program. Data literacy in the digital age : experience design for a workplace learning solution Experience design for a workplace learning solution Thesis application/pdf 2021-10-08T16:48:27Z Publication Master SysDes unknown unknown <Publication xmlns="https://www.openaire.eu/cerif-profile/1.1/" id="b7765f41-35ae-48e8-aa28-38e4c663a219"> <Type xmlns="https://www.openaire.eu/cerif-profile/vocab/COAR_Publication_Types">http://purl.org/coar/resource_type/c_1843</Type> <Language>eng</Language> <Title>Data literacy in the digital age : experience design for a workplace learning solution</Title> <Subtitle>Experience design for a workplace learning solution</Subtitle> <PublishedIn> <Publication> </Publication> </PublishedIn> <PublicationDate>2020</PublicationDate> <Authors> <Author> <DisplayName>Doherty, Oladipupo J. (Oladipupo Josiah)</DisplayName> <Affiliation> <OrgUnit> </OrgUnit> </Affiliation> </Author> </Authors> <Editors> </Editors> <Publishers> <Publisher> <DisplayName>Massachusetts Institute of Technology</DisplayName> <OrgUnit /> </Publisher> </Publishers> <License>http://dspace.mit.edu/handle/1721.1/7582</License> <Keyword>Integrated Design and Management Program.</Keyword> <Keyword>Engineering and Management Program.</Keyword> <Keyword>System Design and Management Program.</Keyword> <Abstract>It is estimated that 2.5 Quintillion bytes of data is produced everyday¹. Majority of this data originates from many business processes rapidly migrating to cloud solutions. Although this is an economic benefit to the organizations that are making this transition, many of the internal teams at the forefront of this change are ill-equipped to understand, analyze, and take advantage of these business insights; in other words there exists a deficiency in data-literacy. Our motivation was to explore the impact of this digital phenomenon on human productivity across 3 major fronts: traditional customer service channels, brand/crowd-generated instructional content, and peer networks. A user research survey was conducted to better understand the problem space, and an inference was made to address the issues surrounding data-literacy in the workplace. This concluded with a service framework, which was conceptualized to provide a starting point for organizations to begin this cultural shift, and empower their employees with the skills necessary to take full advantage of its vast data resource.</Abstract> <Access xmlns="http://purl.org/coar/access_right" > </Access> </Publication>