2026-09-19T03:48:56Zhttps://dspace.mit.edu/server/oai/requestoai:dspace.mit.edu:1721.1/1571052024-10-03T03:44:54Zcom_1721.1_7582com_1721.1_7581col_1721.1_131023
Almaatouq, Abdullah
Alsobay, Mohammed
Sloan School of Management
2024-10-02T17:30:49Z
2024-10-02T17:30:49Z
2024-09
2024-08-22T19:43:16.138Z
https://hdl.handle.net/1721.1/157105
This work addresses an under-explored aspect of people's utilization of algorithmic decision support systems: How do people perceive and use these systems under social influence? Through a pre-registered randomized human-subject experiment, I study the effect of two forms of social information-direct conversations and summarized peer decisions----on users' reliance and effectiveness in leveraging algorithmic advice across a series of decision-making tasks, and how t he availability of local model explanations and performance feedback moderates this effect. I find t hat, on average, neither form of social information affects t rust directly, yet they both moderate t he extent to which feedback and model explanations influence trust in the algorithm. However, while social information can influence trust in the algorithm, I detect no effect on how effectively people utilize algorithmic advice. By describing this interplay between social information, algorithmic transparency, and user behavior, this work contributes to recent research on collective intelligence and sociotechnical approaches to human-AI interaction.
S.M.
Massachusetts Institute of Technology
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Copyright retained by author(s)
https://rightsstatements.org/page/InC-EDU/1.0/
The Effect of Social Information on Reliance and Efficacy
in AI-assisted Prediction
Thesis
application/pdf
Master
Master of Science in Management Research
Publication
unknown
unknown
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<Abstract>This work addresses an under-explored aspect of people's utilization of algorithmic decision support systems: How do people perceive and use these systems under social influence? Through a pre-registered randomized human-subject experiment, I study the effect of two forms of social information-direct conversations and summarized peer decisions----on users' reliance and effectiveness in leveraging algorithmic advice across a series of decision-making tasks, and how t he availability of local model explanations and performance feedback moderates this effect. I find t hat, on average, neither form of social information affects t rust directly, yet they both moderate t he extent to which feedback and model explanations influence trust in the algorithm. However, while social information can influence trust in the algorithm, I detect no effect on how effectively people utilize algorithmic advice. By describing this interplay between social information, algorithmic transparency, and user behavior, this work contributes to recent research on collective intelligence and sociotechnical approaches to human-AI interaction.</Abstract>
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