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Rosalind W. Picard. Reynolds, Carson Jonathan, 1976- Massachusetts Institute of Technology. Dept. of Architecture. Program in Media Arts and Sciences. Program in Media Arts and Sciences (Massachusetts Institute of Technology) 2005-09-27T21:01:56Z 2005-09-27T21:01:56Z 2001 2001 http://hdl.handle.net/1721.1/29170 49676340 Thesis (S.M.)--Massachusetts Institute of Technology, Program in Media Arts & Sciences, 2001. MIT Institute Archive copy: p. 59-60 bound after p. 91. Includes bibliographical references (p. 71-73). By giving users a way to vent, we transform their frustration into a valuable source of information for adapting interfaces. Drawing from psychophysiology and tactile sensing, we present frustration sensors as a way of incorporating user feedback into interface design processes. This thesis documents the development of designs for several sensors aimed at detecting user frustration with computers. Additionally the thesis explores the design space between active sensors that facilitate the communication of frustration and passive sensors that detect frustration without demanding the user's attention. During evaluations we learned several things: -- Participants liked having devices to communicate frustration. -- The data that was collected during active and passive user interactions can be used for redesigning and adapting systems (either by hand, or automatically). -- User behaved differently during usability problems. In a comparative study of three active designs (Frustrometer, Squeezemouse, and traditional feedback web page) we found that users prefer the Frustrometer to a web feedback page. Preliminary results suggest that frustration-stimulated behavior can also be detected through passive sensors. When combined with other contextual information, these sensors provide a crucial building block in systems that interact and adapt to human behavior by indicating where and when change is needed. Carson Jonathan Reynolds. S.M. 91 p. 7847224 bytes 7846983 bytes application/pdf application/pdf eng Massachusetts Institute of Technology M.I.T. theses are protected by copyright. They may be viewed from this source for any purpose, but reproduction or distribution in any format is prohibited without written permission. See provided URL for inquiries about permission. http://dspace.mit.edu/handle/1721.1/7582 Architecture. Program in Media Arts and Sciences. The sensing and measurement of frustration with computers Thesis application/pdf false Publication unknown unknown <Publication xmlns="https://www.openaire.eu/cerif-profile/1.1/" id="0b4eddd2-9f0b-4203-b859-f8139c3bb8ee"> <Type xmlns="https://www.openaire.eu/cerif-profile/vocab/COAR_Publication_Types">http://purl.org/coar/resource_type/c_1843</Type> <Language>eng</Language> <Title>The sensing and measurement of frustration with computers</Title> <PublishedIn> <Publication> </Publication> </PublishedIn> <PublicationDate>2001</PublicationDate> <Authors> <Author> <DisplayName>Reynolds, Carson Jonathan, 1976-</DisplayName> <Affiliation> <OrgUnit> </OrgUnit> </Affiliation> </Author> </Authors> <Editors> </Editors> <Publishers> <Publisher> <DisplayName>Massachusetts Institute of Technology</DisplayName> <OrgUnit /> </Publisher> </Publishers> <License>http://dspace.mit.edu/handle/1721.1/7582</License> <Keyword>Architecture. Program in Media Arts and Sciences.</Keyword> <Abstract>By giving users a way to vent, we transform their frustration into a valuable source of information for adapting interfaces. Drawing from psychophysiology and tactile sensing, we present frustration sensors as a way of incorporating user feedback into interface design processes. This thesis documents the development of designs for several sensors aimed at detecting user frustration with computers. Additionally the thesis explores the design space between active sensors that facilitate the communication of frustration and passive sensors that detect frustration without demanding the user&apos;s attention. During evaluations we learned several things: -- Participants liked having devices to communicate frustration. -- The data that was collected during active and passive user interactions can be used for redesigning and adapting systems (either by hand, or automatically). -- User behaved differently during usability problems. In a comparative study of three active designs (Frustrometer, Squeezemouse, and traditional feedback web page) we found that users prefer the Frustrometer to a web feedback page. Preliminary results suggest that frustration-stimulated behavior can also be detected through passive sensors. When combined with other contextual information, these sensors provide a crucial building block in systems that interact and adapt to human behavior by indicating where and when change is needed.</Abstract> <Access xmlns="http://purl.org/coar/access_right" > </Access> </Publication>