2026-09-18T21:33:07Zhttps://dspace.mit.edu/server/oai/requestoai:dspace.mit.edu:1721.1/295202026-06-06T01:03:51Zcom_1721.1_7582com_1721.1_7581com_1721.1_101402col_1721.1_131023col_1721.1_101610
Chris Caplice.
Chou, Chih-Fen, 1976-
Massachusetts Institute of Technology. Engineering Systems Division.
Massachusetts Institute of Technology. Engineering Systems Division
2005-11-03T16:47:51Z
2005-11-03T16:47:51Z
2004
http://hdl.handle.net/1721.1/29520
57308003
Thesis (M. Eng. in Logistics)--Massachusetts Institute of Technology, Engineering Systems Division, 2004.
"June 2004."
Includes bibliographical references (leaves 87-88).
While companies are looking for a single solution or a set of metrics that they can apply to measure their supply chain performance, it is clear that such a single solution does not exist. An effective supply chain performance measurement system has to align with a company's own supply chain processes. This thesis, based on the research of several established performance measurement models including the Balanced Scorecard and the SCOR Model, provides a framework for companies to build their supply chain performance measurement systems in-house. This thesis recommends a roadmap consisting of eight steps for companies to follow in the design and implementation phases of establishing a supply chain measurement system. The result is a set of 21 performance metrics is proposed that can be used by a company in the grocery retail industry to measure the efficiency of its supply chain. This metric set is well balanced because it encompasses six different criteria: comprehensive, causally oriented, vertically integrated, horizontally integrated, internally comparable, and useful. In conclusion, it is critical for companies from different industries to custom-tailor their own set of performance metrics, based on a careful evaluation of their individual business processes and supply chain performance objectives, that will allow management to do a better job utilizing existing capital resources and planning for strategic change and business development.
by Chih-Fen (Amy) Chou.
M.Eng. in Logistics
88 leaves
4793089 bytes
4802922 bytes
application/pdf
application/pdf
eng
Massachusetts Institute of Technology
M.I.T. theses are protected by copyright. They may be viewed from this source for any purpose, but reproduction or distribution in any format is prohibited without written permission. See provided URL for inquiries about permission.
http://dspace.mit.edu/handle/1721.1/7582
Engineering Systems Division.
Development of a comprehensive supply chain performance measurement system : a case study in the grocery retail industry
Thesis
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<Abstract>While companies are looking for a single solution or a set of metrics that they can apply to measure their supply chain performance, it is clear that such a single solution does not exist. An effective supply chain performance measurement system has to align with a company's own supply chain processes. This thesis, based on the research of several established performance measurement models including the Balanced Scorecard and the SCOR Model, provides a framework for companies to build their supply chain performance measurement systems in-house. This thesis recommends a roadmap consisting of eight steps for companies to follow in the design and implementation phases of establishing a supply chain measurement system. The result is a set of 21 performance metrics is proposed that can be used by a company in the grocery retail industry to measure the efficiency of its supply chain. This metric set is well balanced because it encompasses six different criteria: comprehensive, causally oriented, vertically integrated, horizontally integrated, internally comparable, and useful. In conclusion, it is critical for companies from different industries to custom-tailor their own set of performance metrics, based on a careful evaluation of their individual business processes and supply chain performance objectives, that will allow management to do a better job utilizing existing capital resources and planning for strategic change and business development.</Abstract>
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