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R. John Hansman, Jr. Ingason, Tómas Massachusetts Institute of Technology. Engineering Systems Division. Massachusetts Institute of Technology. Engineering Systems Division 2007-02-21T11:39:57Z 2007-02-21T11:39:57Z 2006 2006 http://hdl.handle.net/1721.1/36144 72821820 Thesis (M. Eng. in Logistics)--Massachusetts Institute of Technology, Engineering Systems Division, 2006. Includes bibliographical references (leaf 84). Complicated business processes, like the airline departure process, that involve multiple job functions and even multiple companies need high levels of cross-functional coordination for successful completion. A study of the airline departure process at four stations of Icelandair showed that relationships and communication do impact performance. High levels of relationships and communication can have a positive impact on both efficiency and quality of the flight departure process at the same time. The design of systems of coordination and control and the approach to outsourcing of job functions or processes can impact levels of relationships and communication. Product offering and strategic importance of individual stations should decide how relationships with 3rd party service providers are constructed. by Tómas Ingason. M.Eng. in Logistics 103 leaves eng Massachusetts Institute of Technology M.I.T. theses are protected by copyright. They may be viewed from this source for any purpose, but reproduction or distribution in any format is prohibited without written permission. See provided URL for inquiries about permission. http://dspace.mit.edu/handle/1721.1/7582 Engineering Systems Division. The impact of coordination and relationships in an outsourcing environment : the airline departure process Thesis application/pdf false Publication unknown unknown <Publication xmlns="https://www.openaire.eu/cerif-profile/1.1/" id="8a5a976e-f537-4768-9c62-c303223feb04"> <Type xmlns="https://www.openaire.eu/cerif-profile/vocab/COAR_Publication_Types">http://purl.org/coar/resource_type/c_1843</Type> <Language>eng</Language> <Title>The impact of coordination and relationships in an outsourcing environment : the airline departure process</Title> <PublishedIn> <Publication> </Publication> </PublishedIn> <PublicationDate>2006</PublicationDate> <Authors> <Author> <DisplayName>Ingason, Tómas</DisplayName> <Affiliation> <OrgUnit> </OrgUnit> </Affiliation> </Author> </Authors> <Editors> </Editors> <Publishers> <Publisher> <DisplayName>Massachusetts Institute of Technology</DisplayName> <OrgUnit /> </Publisher> </Publishers> <License>http://dspace.mit.edu/handle/1721.1/7582</License> <Keyword>Engineering Systems Division.</Keyword> <Abstract>Complicated business processes, like the airline departure process, that involve multiple job functions and even multiple companies need high levels of cross-functional coordination for successful completion. A study of the airline departure process at four stations of Icelandair showed that relationships and communication do impact performance. High levels of relationships and communication can have a positive impact on both efficiency and quality of the flight departure process at the same time. The design of systems of coordination and control and the approach to outsourcing of job functions or processes can impact levels of relationships and communication. Product offering and strategic importance of individual stations should decide how relationships with 3rd party service providers are constructed.</Abstract> <Access xmlns="http://purl.org/coar/access_right" > </Access> </Publication>