2026-09-20T02:31:10Zhttps://dspace.mit.edu/server/oai/requestoai:dspace.mit.edu:1721.1/377032022-01-13T07:54:52Zcom_1721.1_7582com_1721.1_7581col_1721.1_131023
Richard C. Larson.
Katz, Karen L
Martin, Blaire R
Sloan School of Management.
Sloan School of Management
2007-06-28T12:25:50Z
2007-06-28T12:25:50Z
1989
1989
http://hdl.handle.net/1721.1/37703
21793670
Thesis (M.S.)--Massachusetts Institute of Technology, Sloan School of Management, 1989.
Includes bibliographical references (leaves 112-113).
by Karen L. Katz and Blaire R. Martin.
M.S.
113 leaves
eng
Massachusetts Institute of Technology
M.I.T. theses are protected by copyright. They may be viewed from this source for any purpose, but reproduction or distribution in any format is prohibited without written permission. See provided URL for inquiries about permission.
http://dspace.mit.edu/handle/1721.1/7582
Sloan School of Management.
Improving customer satisfaction through the management of perceptions of waiting
Thesis
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