2026-09-19T07:26:09Zhttps://dspace.mit.edu/server/oai/requestoai:dspace.mit.edu:1721.1/395092022-01-13T07:54:52Zcom_1721.1_7582com_1721.1_7581col_1721.1_131023
Nelson P. Repenning.
Utley, Tana L. (Tana Leigh)
Sloan School of Management.
Sloan School of Management
2007-11-16T14:15:30Z
2007-11-16T14:15:30Z
2007
http://hdl.handle.net/1721.1/39509
173844648
Thesis (S.M.)--Massachusetts Institute of Technology, Sloan School of Management, 2007.
"June 2007."
Includes bibliographical references (leaves 39-40).
Caterpillar, a leading manufacturer of construction and mining equipment, diesel and natural gas engines and industrial gas turbines, is committed to continually improving the quality of their products. Caterpillar currently employs many of the well-known quality techniques, such as statistical process control, yet experience varying levels of quality improvement success across the enterprise. This thesis explores possible causes of the variation amongst the business units. Benchmarking and a literature search are used to identify possible variables and provide frameworks and a basis for comparison. The problem is explored from a systemic perspective with a focus on market served and organizational learning. Conclusions regarding the sources of differences and recommendations for the enterprise and business units are included.
by Tana L. Utley.
S.M.
53 leaves
eng
Massachusetts Institute of Technology
M.I.T. theses are protected by copyright. They may be viewed from this source for any purpose, but reproduction or distribution in any format is prohibited without written permission. See provided URL for inquiries about permission.
http://dspace.mit.edu/handle/1721.1/7582
Sloan School of Management.
A systems view of quality
systems view of product quality
Thesis
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