2026-09-19T14:22:06Zhttps://dspace.mit.edu/server/oai/requestoai:dspace.mit.edu:1721.1/396352022-01-13T07:54:52Zcom_1721.1_7582com_1721.1_7581col_1721.1_131022
John Van Maanen.
Guild Wendy L. (Wendy Lynn), 1968-
Sloan School of Management.
Sloan School of Management
2007-11-16T14:36:14Z
2007-11-16T14:36:14Z
1999
1999
http://hdl.handle.net/1721.1/39635
44390309
Thesis (Ph.D.)--Massachusetts Institute of Technology, Sloan School of Management, 1999.
Includes bibliographical references (leaves 158-166).
The objective of this thesis, resulting from two years of participant-observation fieldwork, is to explore the link between order, authority, and identity at a California ski resort. Through comparing how work gets done in two departments on the mountain, I consider how the authority effective in maintaining order is shaped by the identities of those working in each department. In particular, I demonstrate how subcultural authority shapes work accomplishment in Lift Operations, whereas organizational authority ensures that the Ski Patrol work gets done. Through ethnographic detail, these authorities are linked to the lift operators' ironic detachment and the patrollers' professionalism. A theoretical contribution is made in the development of an "action claims" framework for identity, the order-facilitating analysis of authority, and the presentation of their interconnections. The consequences of the configurations for the individuals and the organization are considered. Implications for managing subcultural populations are explored.
by Wendy L. Guild.
Ph.D.
166 leaves
eng
Massachusetts Institute of Technology
M.I.T. theses are protected by copyright. They may be viewed from this source for any purpose, but reproduction or distribution in any format is prohibited without written permission. See provided URL for inquiries about permission.
http://dspace.mit.edu/handle/1721.1/7582
Sloan School of Management.
Order, authority & identity : a comparative study of ski patrollers and lift operators at a California ski resort
Comparative study of ski patrollers and lift operators at a California ski resort
Thesis
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