2026-09-19T17:13:38Zhttps://dspace.mit.edu/server/oai/requestoai:dspace.mit.edu:1721.1/423462022-01-13T07:55:19Zcom_1721.1_7582com_1721.1_7581col_1721.1_131023
Michael Cusumano.
Cherian, Binoy
System Design and Management Program.
System Design and Management Program.
2008-09-03T15:24:24Z
2008-09-03T15:24:24Z
2007
2007
http://hdl.handle.net/1721.1/42346
233976826
Thesis (S.M.)--Massachusetts Institute of Technology, System Design and Management Program, 2007.
Includes bibliographical references (p. 95-99).
The objective of this thesis is to analyze the factors that create competitive advantage through global delivery of IT services. Research on this thesis consists of a review of IT services markets and globally distributed operating models for IT services. A simple framework is created to analyze global delivery models (GDM) used by IT services companies. A few companies, including Infosys, have pioneered the GDM and hence the framework created is used to analyze Infosys' global delivery model. Finally, recommendations are made, based on this analysis, to enable firms to gain competitive advantage by looking beyond the adoption of global delivery models for IT services.
by Binoy Cherian.
S.M.
99 p.
eng
Massachusetts Institute of Technology
M.I.T. theses are protected by
copyright. They may be viewed from this source for any purpose, but
reproduction or distribution in any format is prohibited without written
permission. See provided URL for inquiries about permission.
http://dspace.mit.edu/handle/1721.1/7582
System Design and Management Program.
Global delivery of IT services : looking beyond the global delivery model
Global delivery of information technology services : looking beyond the GDM
Thesis
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