A dynamic theory of service delivery : implications for managing service quality
Citable URI:
http://hdl.handle.net/1721.1/10803
| Title: | A dynamic theory of service delivery : implications for managing service quality |
| Author: | Oliva Pue, Rogelio |
| Department: | Sloan School of Management |
| Publisher: | Massachusetts Institute of Technology |
| Issue Date: | 1996 |
| Description: |
Thesis (Ph. D.)--Massachusetts Institute of Technology, Sloan School of Management, 1996. Includes bibliographical references (p. 179-186). |
| URI: | http://hdl.handle.net/1721.1/10803 |
| Keywords: | Sloan School of Management |
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