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The sensing and measurement of frustration with computers

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dc.contributor.advisor Rosalind W. Picard. en_US
dc.contributor.author Reynolds, Carson Jonathan, 1976- en_US
dc.contributor.other Massachusetts Institute of Technology. Dept. of Architecture. Program in Media Arts and Sciences. en_US
dc.date.accessioned 2005-09-27T21:01:56Z
dc.date.available 2005-09-27T21:01:56Z
dc.date.copyright 2001 en_US
dc.date.issued 2001 en_US
dc.identifier.uri http://hdl.handle.net/1721.1/29170
dc.description Thesis (S.M.)--Massachusetts Institute of Technology, Program in Media Arts & Sciences, 2001. en_US
dc.description MIT Institute Archive copy: p. 59-60 bound after p. 91. en_US
dc.description Includes bibliographical references (p. 71-73). en_US
dc.description.abstract By giving users a way to vent, we transform their frustration into a valuable source of information for adapting interfaces. Drawing from psychophysiology and tactile sensing, we present frustration sensors as a way of incorporating user feedback into interface design processes. This thesis documents the development of designs for several sensors aimed at detecting user frustration with computers. Additionally the thesis explores the design space between active sensors that facilitate the communication of frustration and passive sensors that detect frustration without demanding the user's attention. During evaluations we learned several things: -- Participants liked having devices to communicate frustration. -- The data that was collected during active and passive user interactions can be used for redesigning and adapting systems (either by hand, or automatically). -- User behaved differently during usability problems. In a comparative study of three active designs (Frustrometer, Squeezemouse, and traditional feedback web page) we found that users prefer the Frustrometer to a web feedback page. Preliminary results suggest that frustration-stimulated behavior can also be detected through passive sensors. When combined with other contextual information, these sensors provide a crucial building block in systems that interact and adapt to human behavior by indicating where and when change is needed. en_US
dc.description.statementofresponsibility Carson Jonathan Reynolds. en_US
dc.format.extent 91 p. en_US
dc.format.extent 7847224 bytes
dc.format.extent 7846983 bytes
dc.format.mimetype application/pdf
dc.format.mimetype application/pdf
dc.language.iso eng en_US
dc.publisher Massachusetts Institute of Technology en_US
dc.rights M.I.T. theses are protected by copyright. They may be viewed from this source for any purpose, but reproduction or distribution in any format is prohibited without written permission. See provided URL for inquiries about permission. en_US
dc.rights.uri http://dspace.mit.edu/handle/1721.1/7582
dc.subject Architecture. Program in Media Arts and Sciences. en_US
dc.title The sensing and measurement of frustration with computers en_US
dc.type Thesis en_US
dc.description.degree S.M. en_US
dc.contributor.department Massachusetts Institute of Technology. Dept. of Architecture. Program in Media Arts and Sciences. en_US
dc.identifier.oclc 49676340 en_US


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