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Demonstrating the benefits of knowledge management assets : developing and applying a valuation methodology

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dc.contributor.advisor Eric S. Rebentisch. en_US Taylor, Aaron B en_US
dc.contributor.other System Design and Management Program. en_US 2006-12-18T20:40:07Z 2006-12-18T20:40:07Z 2005 en_US 2006 en_US
dc.description Thesis (S.M.)--Massachusetts Institute of Technology, System Design and Management Program, February 2006. en_US
dc.description Includes bibliographical references (p. 145-148). en_US
dc.description.abstract Since the early 1980s numerous knowledge-dependent organizations have made diligent attempts to measure their intangible assets. In more recent years, knowledge-dependent organizations have expressed a desire to demonstrate the benefits resulting from significant investments in knowledge management assets in order to provide reassurance to senior executives, to motivate knowledge worker utilization of the asset, and to leverage further funds for knowledge management investments. A six-step methodology is prescribed in this thesis to assist organizations seeking to identify both qualitative and quantitative benefits realized from the utilization of knowledge management assets. This methodology is underpinned by take-a-ways from current intellectual capital measurement models found in literature, and the lessons learned from industry application of an immature version of the prescribed methodology in two industry case studies. Lessons learned from the practical applications of the methodology, and a detailed description of the methodology, are provided as key findings of this thesis. en_US
dc.description.abstract (cont.) Application of the methodology in the provided industry case studies indicates significant benefits from the utilization of knowledge management assets can be demonstrated if the appropriate performance indicators are selected for measurement. en_US
dc.description.statementofresponsibility by Aaron B. Taylor. en_US
dc.format.extent 148 p. en_US
dc.format.extent 9214353 bytes
dc.format.extent 9222321 bytes
dc.format.mimetype application/pdf
dc.format.mimetype application/pdf
dc.language.iso eng en_US
dc.publisher Massachusetts Institute of Technology en_US
dc.rights M.I.T. theses are protected by copyright. They may be viewed from this source for any purpose, but reproduction or distribution in any format is prohibited without written permission. See provided URL for inquiries about permission. en_US
dc.subject System Design and Management Program. en_US
dc.title Demonstrating the benefits of knowledge management assets : developing and applying a valuation methodology en_US
dc.type Thesis en_US S.M. en_US
dc.contributor.department System Design and Management Program. en_US
dc.identifier.oclc 71339622 en_US

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