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Re-architecting the failure analysis supply chain

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dc.contributor.advisor Deborah J. Nightingale and Sara L. Beckman. en_US Hebalkar, Tejaswini en_US
dc.contributor.other Leaders for Manufacturing Program. en_US 2007-11-15T21:35:16Z 2007-11-15T21:35:16Z 2007 en_US 2007 en_US
dc.description Thesis (M.B.A.)--Massachusetts Institute of Technology, Sloan School of Management; and, (S.M.)--Massachusetts Institute of Technology, Engineering Systems Division; in conjunction with the Leaders for Manufacturing Program at MIT, 2007. en_US
dc.description This electronic version was submitted by the student author. The certified thesis is available in the Institute Archives and Special Collections. en_US
dc.description Includes bibliographical references. en_US
dc.description.abstract With customer satisfaction and lifecycle product quality becoming a competitive advantage, technology companies are motivated to look beyond their historical focus on forward supply chain management. Operational excellence in customer returns management, failure analysis, and closed loop corrective action is taking on an increasingly important role as companies strive to improve their business processes, policies and supply chains to achieve a world-class leadership position in their industry. In the competitive high-tech industry, companies face a number of challenges in managing customer returns and re-architecting their failure analysis supply chains to support a closed loop corrective action approach to product quality. Supporting globally distributed customers through a diverse network of outsourced manufacturing, repair, failure analysis and logistics partners increases the complexity of the supply chain architecting problem. This thesis proposes a holistic enterprise architecting approach, including governance, process, network design, organization, enabling technology, and performance management elements that should be considered when re-architecting the failure analysis supply chain. During this process, strategic decisions need to be made regarding supply chain designs that are aligned with the vision of the enterprise. en_US
dc.description.abstract (cont.) Operations managers and leaders can use data-driven, collaborative approaches supported by decision support tools like the "Decision Model for Failure Analysis Supply Chain" to align decisions with customer value and stakeholders' needs. Implementing changes based on these strategic decisions requires understanding organizational dynamics within the enterprise. An understanding of the "frame of reference" that guides decision makers can help address implementation challenges. In addition, communication, training and alignment of incentives across functional groups to encourage collaboration can allow enterprises to make strategic decisions that are successfully implemented. The strategies proposed in this thesis are intended to aid managers in making monumental changes to their "reverse" operations and exceeding customer expectations. en_US
dc.description.statementofresponsibility by Tejaswini Hebalkar. en_US
dc.format.extent 116 p. en_US
dc.language.iso eng en_US
dc.publisher Massachusetts Institute of Technology en_US
dc.rights M.I.T. theses are protected by copyright. They may be viewed from this source for any purpose, but reproduction or distribution in any format is prohibited without written permission. See provided URL for inquiries about permission. en_US
dc.subject Sloan School of Management. en_US
dc.subject Engineering Systems Division. en_US
dc.subject Leaders for Manufacturing Program. en_US
dc.title Re-architecting the failure analysis supply chain en_US
dc.type Thesis en_US S.M. en_US M.B.A. en_US
dc.contributor.department Sloan School of Management. en_US
dc.contributor.department Massachusetts Institute of Technology. Engineering Systems Division. en_US
dc.contributor.department Leaders for Manufacturing Program. en_US
dc.identifier.oclc 174985463 en_US

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