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Qualification of the IBM CSC factory in Singapore : resource estimation and allocation in software and hardware services

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dc.contributor.advisor Stanley Gershwin. en_US
dc.contributor.author Li, Chengguang, M. Eng. Massachusetts Institute of Technology en_US
dc.contributor.other Massachusetts Institute of Technology. Dept. of Mechanical Engineering. en_US
dc.date.accessioned 2008-09-03T15:20:32Z
dc.date.available 2008-09-03T15:20:32Z
dc.date.copyright 2007 en_US
dc.date.issued 2007 en_US
dc.identifier.uri http://hdl.handle.net/1721.1/42324
dc.description Thesis (M. Eng.)--Massachusetts Institute of Technology, Dept. of Mechanical Engineering, 2007. en_US
dc.description Includes bibliographical references. en_US
dc.description.abstract The CSC department of IBM Singapore has been established two years ago. It provides a variety of hardware and software services for its customers. Due to the complex mix of products and the different ways of completing the tasks at each section of the factory, it is difficult to estimate the resources needed to complete a set of similar jobs. It is also difficult to put the resources at the right place at the right time and not create under or overcapacity. A quick way of estimating and allocating resources (qualification) is necessary to predict the cost that will incur for a certain job. This is useful during the negotiation process for a new contract and improves decision making of management. Resource allocation allows smooth workflow within the sections of the factory. This can increase factory capacity. This thesis shows the mistakes made by management during former resource estimation and allocation. It shows the step-by-step examination of the factory operations and the model derived through quantitative and qualitative analysis. It demonstrates the new resource estimation and allocation process and provides thoughts on future areas of development. en_US
dc.description.statementofresponsibility by Chengguang Li. en_US
dc.format.extent 59 p. en_US
dc.language.iso eng en_US
dc.publisher Massachusetts Institute of Technology en_US
dc.rights M.I.T. theses are protected by copyright. They may be viewed from this source for any purpose, but reproduction or distribution in any format is prohibited without written permission. See provided URL for inquiries about permission. en_US
dc.rights.uri http://dspace.mit.edu/handle/1721.1/7582 en_US
dc.subject Mechanical Engineering. en_US
dc.title Qualification of the IBM CSC factory in Singapore : resource estimation and allocation in software and hardware services en_US
dc.type Thesis en_US
dc.description.degree M.Eng. en_US
dc.contributor.department Massachusetts Institute of Technology. Dept. of Mechanical Engineering. en_US
dc.identifier.oclc 232665259 en_US


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