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Understanding the BlackBerry : negotiating connectivity in different organizational worlds

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dc.contributor.advisor JoAnne Yates and Wanda Orlikowski. en_US Mazmanian, Melissa A en_US
dc.contributor.other Sloan School of Management. en_US 2010-08-31T14:30:27Z 2010-08-31T14:30:27Z 2009 en_US 2009 en_US
dc.description Thesis (Ph. D.)--Massachusetts Institute of Technology, Sloan School of Management, 2009. en_US
dc.description Cataloged from PDF version of thesis. en_US
dc.description Includes bibliographical references (p. 227-234). en_US
dc.description.abstract This research challenges the popular conception that BlackBerry use is solely an individual phenomenon. Email is social. People use and experience the potential for wireless email in terms of their occupational identity, daily work practices and organizational context. I collected longitudinal qualitative data from the in-house legal counsel and U.S. mobile sales in a mid-sized footwear and apparel company to understand the process through which people experience wireless email over time. I examined how each group engaged with the BlackBerry from its introduction to over three years of use. My inductive study reveals how initial technological frames inform, but do not determine, emerging patterns of BlackBerry use and how such frames can shift dramatically over time. Further, I trace how individual experience evolves into shared norms that carry significant personal consequences for group members. I unpack how BlackBerry users in the legal team shaped the potential for constant access into a form of social constraint, while BlackBerry users the sales force embraced expanded access to email as enabling increased autonomy and personal time. This work contributes to current research on communication in the digital age by highlighting key dimensions such as anticipated expectations of clients, peers and superiors, as well as the alignment between occupational identity and constant availability, that influence how users take up the potential for ubiquitous email. This research suggests a number of implications for the evolution of work practices, temporal structures, and ramifications of constant connectivity in the modern workplace. en_US
dc.description.statementofresponsibility by Melissa A. Mazmanian. en_US
dc.format.extent 248 p. en_US
dc.language.iso eng en_US
dc.publisher Massachusetts Institute of Technology en_US
dc.rights M.I.T. theses are protected by copyright. They may be viewed from this source for any purpose, but reproduction or distribution in any format is prohibited without written permission. See provided URL for inquiries about permission. en_US
dc.rights.uri en_US
dc.subject Sloan School of Management. en_US
dc.title Understanding the BlackBerry : negotiating connectivity in different organizational worlds en_US
dc.type Thesis en_US Ph.D. en_US
dc.contributor.department Sloan School of Management. en_US
dc.identifier.oclc 625060780 en_US

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