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21st century reverse logistics : consumer to business space explored

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dc.contributor.advisor James B. Rice, Jr. en_US Fleck, Jonathan M. (Jonathan Michael), 1974- en_US
dc.contributor.other Massachusetts Institute of Technology. Engineering Systems Division. en_US 2005-08-23T14:49:07Z 2005-08-23T14:49:07Z 2000 en_US 2000 en_US
dc.description Thesis (M.Eng.)--Massachusetts Institute of Technology, Engineering Systems Division, 2000. en_US
dc.description Includes bibliographical references (leaves 58-64). en_US
dc.description.abstract Despite a growing body of information about the importance of good logistics and supply chain management, there remains a dearth of research regarding consumer-to-business reverse logistics (the collection of processes required to move individual goods from individual end-consumers to the appropriate retailer, manufacturer, or third party). Indeed, there is not a comprehensive framework to assist enterprises in understanding, evaluating, creating, implementing, or changing a consumer-to-business reverse logistics policy of program. Given the growth of e-commerce and the Internet channel, where goods are often delivered to end-consumers in quantities of one and may likely be returned in quantities of one, this absence of a framework is peculiar. This thesis seeks to fill that gap by utilizing analysis of existing literature, as well as extrapolation of recent trends and developments in reverse logistics service offerings, technology, and last mile solutions. The results are that there is enough available information on the processes and issues surrounding consumer-to-business reverse logistics that a flexible and pragmatic framework can be proposed for use in the United States. This is accomplished by synthesizing results with original analysis, thought, and context. Though the framework cannot be considered comprehensive, it does provide an initial tool for critique and improvement. en_US
dc.description.statementofresponsibility by Jonathan M. Fleck. en_US
dc.format.extent 64 leaves en_US
dc.format.extent 3975198 bytes
dc.format.extent 3974957 bytes
dc.format.mimetype application/pdf
dc.format.mimetype application/pdf
dc.language.iso eng en_US
dc.publisher Massachusetts Institute of Technology en_US
dc.rights M.I.T. theses are protected by copyright. They may be viewed from this source for any purpose, but reproduction or distribution in any format is prohibited without written permission. See provided URL for inquiries about permission. en_US
dc.subject Engineering Systems Division. en_US
dc.title 21st century reverse logistics : consumer to business space explored en_US
dc.title.alternative Twenty-first century reverse logistics en_US
dc.type Thesis en_US M.Eng. en_US
dc.contributor.department Massachusetts Institute of Technology. Engineering Systems Division. en_US
dc.identifier.oclc 48035905 en_US

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