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One Work Analysis, Two Domains: A Display Information Requirements Case Study

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dc.contributor.author Cummings, M. L.
dc.contributor.author Tappan, J.
dc.contributor.author Mikkelsen, C.
dc.date.accessioned 2014-09-25T20:23:56Z
dc.date.available 2014-09-25T20:23:56Z
dc.date.issued 2012
dc.identifier.uri http://hdl.handle.net/1721.1/90367
dc.description.abstract d observations, among other techniques. Given the time and resources required, we examine how to generalize a work domain analysis technique, namely the hybrid Cognitive Task Analysis (hCTA) method across two domains in order to generate a common set of display information requirements. The two domains of interest are field workers troubleshooting low voltage distribution networks and telecommunication problems. Results show that there is a high degree of similarity between the two domains due to their service call nature, particularly in tasking and decision-making. While the primary differences were due to communication protocols and equipment requirements, the basic overall mission goals, functions, phases of operation, decision processes, and situation requirements were very similar. A final design for both domains is proposed based on the joint requirements. en_US
dc.publisher HFES en_US
dc.subject hybrid Cognitive Task Analysis en_US
dc.subject Work domain analyses en_US
dc.title One Work Analysis, Two Domains: A Display Information Requirements Case Study en_US
dc.type Presentation en_US
dc.identifier.citation Cummings, M.L., Tappan, J., and C. Mikkelsen, One Work Analysis, Two Domains: A Display Information Requirements Case Study, 56th Annual Meeting of the Human Factors and Ergonomic Society, Boston, MA, 2012. en_US


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  • HAL Reports
    Technical Reports Series - Humans and Automation Laboratory

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