The role of guarantees in superior quality services

Author(s)
Roorda, Mauricio
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Advisor
Gabriel Bitran.
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M.I.T. theses are protected by copyright. They may be viewed from this source for any purpose, but reproduction or distribution in any format is prohibited without written permission. See provided URL for inquiries about permission. http://dspace.mit.edu/handle/1721.1/7582
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Description
Thesis (M.S.)--Massachusetts Institute of Technology, Sloan School of Management, 1996.
 
Includes bibliographical references (leaves 147-151).
 
Date issued
1996
URI
http://hdl.handle.net/1721.1/10710
Department
Sloan School of Management
Publisher
Massachusetts Institute of Technology
Keywords
Sloan School of Management
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