| dc.contributor.advisor | Gabriel Bitran. | en_US |
| dc.contributor.author | Roorda, Mauricio | en_US |
| dc.date.accessioned | 2005-08-18T17:59:17Z | |
| dc.date.available | 2005-08-18T17:59:17Z | |
| dc.date.copyright | 1996 | en_US |
| dc.date.issued | 1996 | en_US |
| dc.identifier.uri | http://hdl.handle.net/1721.1/10710 | |
| dc.description | Thesis (M.S.)--Massachusetts Institute of Technology, Sloan School of Management, 1996. | en_US |
| dc.description | Includes bibliographical references (leaves 147-151). | en_US |
| dc.description.statementofresponsibility | by Mauricio Roorda. | en_US |
| dc.format.extent | 151 leaves | en_US |
| dc.format.extent | 10355960 bytes | |
| dc.format.extent | 10355713 bytes | |
| dc.format.mimetype | application/pdf | |
| dc.format.mimetype | application/pdf | |
| dc.language.iso | eng | en_US |
| dc.publisher | Massachusetts Institute of Technology | en_US |
| dc.rights | M.I.T. theses are protected by copyright. They may be viewed from this source for any purpose, but reproduction or distribution in any format is prohibited without written permission. See provided URL for inquiries about permission. | en_US |
| dc.rights.uri | http://dspace.mit.edu/handle/1721.1/7582 | |
| dc.subject | Sloan School of Management | en_US |
| dc.title | The role of guarantees in superior quality services | en_US |
| dc.type | Thesis | en_US |
| dc.description.degree | M.S. | en_US |
| dc.contributor.department | Sloan School of Management | en_US |
| dc.identifier.oclc | 36814684 | en_US |
