A dynamic theory of service delivery : implications for managing service quality
Author(s)
Oliva Pue, Rogelio
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Thesis (Ph. D.)--Massachusetts Institute of Technology, Sloan School of Management, 1996. Includes bibliographical references (p. 179-186).
Date issued
1996Department
Sloan School of ManagementPublisher
Massachusetts Institute of Technology
Keywords
Sloan School of Management