| dc.contributor.author | Oliva Pue, Rogelio | en_US |
| dc.date.accessioned | 2005-08-18T14:23:38Z | |
| dc.date.available | 2005-08-18T14:23:38Z | |
| dc.date.copyright | 1996 | en_US |
| dc.date.issued | 1996 | en_US |
| dc.identifier.uri | http://hdl.handle.net/1721.1/10803 | |
| dc.description | Thesis (Ph. D.)--Massachusetts Institute of Technology, Sloan School of Management, 1996. | en_US |
| dc.description | Includes bibliographical references (p. 179-186). | en_US |
| dc.description.statementofresponsibility | by Rogelio Oliva Pue. | en_US |
| dc.format.extent | 186 p. | en_US |
| dc.format.extent | 16163758 bytes | |
| dc.format.extent | 16163512 bytes | |
| dc.format.mimetype | application/pdf | |
| dc.format.mimetype | application/pdf | |
| dc.language.iso | eng | en_US |
| dc.publisher | Massachusetts Institute of Technology | en_US |
| dc.rights | M.I.T. theses are protected by copyright. They may be viewed from this source for any purpose, but reproduction or distribution in any format is prohibited without written permission. See provided URL for inquiries about permission. | en_US |
| dc.rights.uri | http://dspace.mit.edu/handle/1721.1/7582 | |
| dc.subject | Sloan School of Management | en_US |
| dc.title | A dynamic theory of service delivery : implications for managing service quality | en_US |
| dc.type | Thesis | en_US |
| dc.description.degree | Ph.D. | en_US |
| dc.contributor.department | Sloan School of Management | en_US |
| dc.identifier.oclc | 35123590 | en_US |
