A conceptual analysis of iTunes
Author(s)Thielking, Mary G.
Massachusetts Institute of Technology. Department of Electrical Engineering and Computer Science.
MetadataShow full item record
Many users of Apple iTunes have anecdotes of frustration and confusion when trying to use the application--whether it stems from losing songs, trying to sync a new device, or struggling to find a voice memo. In order to identify a potential explanation for these frustrations, I explore the conceptual design of iTunes and compare it to users' perceived mental models, focusing on differences between the two as possible sources of frustration. After identifying these differences, I propose several changes to the conceptual model that remove some of the differences between the existing and perceived models.
This electronic version was submitted by the student author. The certified thesis is available in the Institute Archives and Special Collections.Thesis: M. Eng., Massachusetts Institute of Technology, Department of Electrical Engineering and Computer Science, 2019Cataloged from student-submitted PDF version of thesis.Includes bibliographical references (pages 47-49).
DepartmentMassachusetts Institute of Technology. Department of Electrical Engineering and Computer Science
Massachusetts Institute of Technology
Electrical Engineering and Computer Science.