Customer service quality management in the construction industry : a comparative study of the U.S. and Japan

Author(s)
Asahara, Tatsuhiko, 1964-
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Advisor
Fred Moavenzadeh.
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Description
Thesis (M.S.)--Massachusetts Institute of Technology, Dept. of Civil Engineering, 1992.
 
Includes bibliographical references (leaves 117-119).
 
Date issued
1992
URI
http://hdl.handle.net/1721.1/12827
Department
Massachusetts Institute of Technology. Department of Civil and Environmental Engineering
Publisher
Massachusetts Institute of Technology
Keywords
Civil and Environmental Engineering
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