Making the right moves--toward a social grammar of software support hot lines

Author(s)
Pentland, Brian T
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Advisor
John Van Maanen.
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Description
Thesis (Ph. D.)--Massachusetts Institute of Technology, Sloan School of Management, 1991.
 
Includes bibliographical references (leaves 231-240).
 
Date issued
1991
URI
http://hdl.handle.net/1721.1/13480
Department
Sloan School of Management
Publisher
Massachusetts Institute of Technology
Keywords
Sloan School of Management
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