Preparing for customer satisfaction in the pre-purchase phase--a look at the express package industry

Author(s)
Beasley, Mike R; Lamotte, Henry
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Advisor
Gabriel R. Bitran.
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M.I.T. theses are protected by copyright. They may be viewed from this source for any purpose, but reproduction or distribution in any format is prohibited without written permission. See provided URL for inquiries about permission. http://dspace.mit.edu/handle/1721.1/7582
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Description
Thesis (M.S.)--Massachusetts Institute of Technology, Sloan School of Management, 1991.
 
Includes bibliographical references.
 
Date issued
1991
URI
http://hdl.handle.net/1721.1/13863
Department
Sloan School of Management
Publisher
Massachusetts Institute of Technology
Keywords
Sloan School of Management
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