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Preparing for customer satisfaction in the pre-purchase phase--a look at the express package industry

dc.contributor.advisorGabriel R. Bitran.en_US
dc.contributor.authorBeasley, Mike Ren_US
dc.contributor.authorLamotte, Henryen_US
dc.date.accessioned2005-08-11T12:00:00Zen_US
dc.date.available2005-08-11T12:00:00Zen_US
dc.date.copyright1991en_US
dc.date.issued1991en_US
dc.identifier.urihttp://hdl.handle.net/1721.1/13863
dc.descriptionThesis (M.S.)--Massachusetts Institute of Technology, Sloan School of Management, 1991.en_US
dc.descriptionIncludes bibliographical references.en_US
dc.description.statementofresponsibilityby Mike R. Beasley and Henry Lamotte.en_US
dc.format.extent169 leavesen_US
dc.format.extent8926899 bytes
dc.format.extent8926657 bytes
dc.format.mimetypeapplication/pdf
dc.format.mimetypeapplication/pdf
dc.language.isoengen_US
dc.publisherMassachusetts Institute of Technologyen_US
dc.rightsM.I.T. theses are protected by copyright. They may be viewed from this source for any purpose, but reproduction or distribution in any format is prohibited without written permission. See provided URL for inquiries about permission.en_US
dc.rights.urihttp://dspace.mit.edu/handle/1721.1/7582
dc.subjectSloan School of Managementen_US
dc.titlePreparing for customer satisfaction in the pre-purchase phase--a look at the express package industryen_US
dc.typeThesisen_US
dc.description.degreeM.S.en_US
dc.contributor.departmentSloan School of Managementen_US
dc.identifier.oclc24665051en_US


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