dc.contributor.author | Ross, Jeanne | |
dc.date.accessioned | 2002-08-12T15:58:49Z | |
dc.date.available | 2002-08-12T15:58:49Z | |
dc.date.issued | 2002-08-12T15:59:00Z | |
dc.identifier.uri | http://hdl.handle.net/1721.1/1572 | |
dc.description.abstract | This case study describes how UPS has successfully migrated from a bricks-andmortar
environment to a clicks-and- mortar environment. It focuses on the development of an IT
capability that positioned UPS to aggressively pursue e-business opportunities. It then describes
the firm?s wide ranging e-business initiatives, which include providing UPS functionality in
vendor software packages, providing downloadable functionality on its website, and creating and
e-Ventures group to seek out new business opportunities. The case addresses the challenge of
moving quickly to provide e-business solutions while leveraging UPS? robust infrastructure. | en |
dc.format.extent | 161625 bytes | |
dc.format.mimetype | application/pdf | |
dc.language.iso | en_US | |
dc.relation.ispartofseries | Center for Information Systems Research;318 | |
dc.relation.ispartofseries | MIT Sloan School of Management Working Paper;4356-01 | |
dc.subject | IT infrastructure | en |
dc.subject | e-business strategy | en |
dc.subject | IT-business relationships | en |
dc.title | United Parcel Services: Delivering Packages and E-Commerce Solutions | en |