CISR Working Paper Series

Engaging Non-IT Executives in IT Infrastructure Decisions

Fonstad, Nils O.; Subramani, Mani (Alfred P. Sloan School of Management, Massachusetts Institute of Technology; Cambridge, MA, 2008-07-01)

This case study describes how information technology (IT) managers from Insurance Co. successfully engaged non-IT executives in IT infrastructure investment decisions. This enabled IT and non-IT stakeholder groups to take ...
Credit Suisse: Engineering a Global Financial Services Business

Ross, Jeanne W.; Kwan, Ernest; Levy, Ari (Alfred P. Sloan School of Management,, Massachusetts Institute of Technology; Cambridge, MA, 2010-12-01)

In 2010, Credit Suisse was attempting to leverage its global scale by integrating key business processes across geographies and business units. The IT unit, under Global CIO Karl Landert, assumed a pivotal role in enabling ...
Global IT Management: Structuring For Scale, Responsiveness, and Innovation

Kien, Sia Siew; Soh, Christina; Weill, Peter (Alfred P. Sloan School of Management, Massachusetts Institute of Technology; Cambridge, MA, 2010-02-01)

As businesses expand globally and reconfigure their value chains, they must cope with a variety of complex challenges in managing their IT resources. This research examines how enterprises attempt to simultaneously achieve ...