Assessing Library Services: A Practical Guide for the Nonexpert
Name
Assessing Library Services: A Practical Guide for the Nonexpert
Type
Main Article
Size
217.62 KB
Format
Adobe PDF
Checksum (MD5)
b7c7d5f3a9a999f8eb475ab742102a66
Author(s)
Horowitz, Lisa R.
Date Issued
2009
Publisher
ALA Core: Leadership, Infrastructure, Futures
Citation
Horowitz, Lisa R. “Assessing Library Services: A Practical Guide for the Nonexpert.” Library Leadership & Management 23:4 (2009): 193-203.
Abstract
The idea of assessing library services can intimidate even the most seasoned librarian. This article is a straightforward introduction to assessment for the non- expert, written for reference and public service managers and coordinators who want to analyze data about existing services or incorporate assessment into plans for a new service. It addresses how to approach assessment, how to make it more useful, and how it can improve a service over time. Those who are new to assessment will find this article a helpful starting point for service evaluation; those who are experienced in assessment can share this article with nonexpert staff to explain the basics of assessment, dispel anxieties, and generate support for assessment projects.
Terms of Use
Creative Commons Attribution-NonCommercial
Persistent DSpace Link
