The Employee Experience of Digital Business Transformation
Name
2020_0101_PathwaysEX_MeulenDery.pdf
Size
429.03 KB
Format
Adobe PDF
Checksum (MD5)
f63bf51f61748de9f95677ad1ff682f1
Author(s)
van der Meulen, Nick
Dery, Kristine
Date Issued
January 16, 2020
Publisher
Cambridge, Mass.: Center for Information Systems Research, Sloan School of Management, Massachusetts Institute of Technology
Citation
Van der Meulen, Nick and Kristine Dery. “The Employee Experience of Digital Business Transformation.” MIT CISR Research Briefing Volume XX, no. 1 (January 2020). https://dspace.mit.edu/handle/1721.1/174792.
Series/Report no.
MIT CISR Research Briefing, Vol. XX, No. 1
Abstract
MIT CISR research has shown that senior leaders expect that digital transformation efforts will significantly affect 67 percent of employees. After all, it s employees who have to adopt new systems, data, processes, and habits to deliver on the transformation. This briefing outlines just how employees are affected, by describing the employee experience along four distinct transformation pathways. We found that employees suffer from increased work complexity when companies follow pathways that prioritize developing customer-oriented capabilities over operational capabilities. Companies can improve their employee experience by first developing a foundation of required operational capabilities, or by doing so in small iterations by alternating with corresponding customer-oriented capabilities.
Subjects
Business Models
Future Ready/Pathways
Organizational Structure and Agility
Employee Experience
IT investment and portfolio management
Business Agility
Digital Innovation
Digitizing Business Processes
IT-based Business Transformation
Terms of Use
CC BY-NC 4.0 (Attribution-NonCommercial 4.0 International)
Persistent DSpace Link
