MANAGING INFORMATION TECHNOLOGY (IT) ENABLED CHANGE
Name
MIT_CISR_WP_254_Managing_Information_Technology_Enabled_Change_Benjamin_Levinson.pdf
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651.91 KB
Format
Adobe PDF
Checksum (MD5)
56c3040696cc40423b4ed29924b18a2b
Author(s)
Benjamin, Robert
Levinson, Eliot
Date Issued
April 1, 1993
Publisher
Cambridge, Mass.: Center for Information Systems Research, Sloan School of Management, Massachusetts Institute of Technology
Citation
Benjamin, Robert and Eliot Levinson. “Managing Information Technology (IT) Enabled Change.” Working paper 254, Center for Information Systems Research, Sloan School of Management, Massachusetts Institute of Technology, 1993. https://dspace.mit.edu/handle/1721.1/175255.
Series/Report no.
MIT Sloan School of Management Working Paper 3555-93
CISR Working Paper 254
Abstract
The purpose of this article is to provide managers with several key models to help them understand information technology enabled change, and a set of principles that can be used in managing technology introduction. The change in models include: a time-based process model that describes the tasks necessary at each stage of the change process; an equilibrium model that describes the relationships of technology, organization, and work processes; and a stakeholder model that analyzes change from the perspective of the stakeholders. The change management principles apply the models and link them to issues of implementation, resistance, management, and scope of change.
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