Tecnovate
Name
MIT_CISRwp347_TechnovateCase.pdf
Size
952.53 KB
Format
Adobe PDF
Checksum (MD5)
312084eeefa9e3fe8ad5958d54296d5d
Author(s)
Sampler, Jeff
Date Issued
October 1, 2004
Publisher
Cambridge, Mass.: Center for Information Systems Research, Sloan School of Management, Massachusetts Institute of Technology
Citation
Sampler, Jeff. “Tecnovate.” Working paper 347, Center for Information Systems Research, Sloan School of Management, Massachusetts Institute of Technology, 2004. https://dspace.mit.edu/handle/1721.1/175269.
Series/Report no.
MIT Sloan School of Management Working Paper 4524-04
CISR Working Paper 347
Abstract
This case tells the story of the creation and evolution of Tecnovate, a captive BPO facility for ebookers, a European travel agent. Tecnovate, based in Delhi, India, provides three types of services for ebookers: travel services, IT services and financial services. The case details the elements of the partnership between Tecnovate and ebookers that resulted in both sides calling the outsourcing arrangement a success. Tecnovate's leaders discuss plans to take on third party business to continue to grow the business. This description offers readers the opportunity to consider both buyer and seller perspectives in identifying outsourcing benefits and risks.
Subjects
Business Models
Partnering
Sourcing
Terms of Use
© Authors. All Rights Reserved. No additional permission needed for educational uses.
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